Telecom OSS - Why Telecom OSS Is Important

Sep.02, 2010 in Computers

A technologically important creation is the Telecom Billing System. The world telecommunication industry is speeding towards growth. It has become essential to have an organized Telecom Billing System to manage the services used by consumers. The system needs to be good enough to convert the services used by these millions of customers into a billable format.

The telecom OSS is complicated a system that convert the data used by each and every consumer into categories. This will give the customer a clear idea of what services were used and how the billing department charged them. Billing and customer care go hand in hand to provide quality services to the customer.

Now we can explore the workings of a billing system. It is typical for a customer to request a new account with a telecom company by sending an application with the requested documents. After screening the documents of the prospective customer, the company will open their new account. Their requested settings will be applied while activating the new account.

The unique customer ID will save all the usage records of the particular customer. The system will use the chosen tariff plan by the customer and update the bill as per the Call Detail Records (CDR). Long distance call charges and roaming charges will be added to the system once the outside supporting telecom operators send in the details.

All the additional services used are updated automatically as per the data usage plan. When calls are received, the CDRs record the caller number, call duration, call start time and call end time. This gives a detailed account of each call. Outgoing calls are recorded similarly.

An invoice is generated by the system every month as per the automated entries saved throughout the month of the bill cycle. These automated entries are saved on the basis of call records, data usage, complaints received, earlier payments and under-process payments. The amount is automatically debited from the bank account of the customer if that was preset as per the consumer request. Defaulter consumer accounts who failed to pay earlier will be sent alert messages automatically or their account will be deactivated on a temporary basis.

At the end of the month a bill is generated as per the billing standards such as Network Data Management, Interim Standard 124, Automated Message Accounting System, etc. The system also carries costs that are based on the collections, billing cycles, software, hardware, call center and printing. Printed material is needed for sending bills or other communication via postal mail.

Customer Relationship Management plays an important role today in the Telecom Billing Software. Due to cut-throat competition, better customer support options such as real-time billing, multi-lingual support, and the like, are being offered. More and more applications and billing options are available to consumers now. Now, we can wait for a future with a high-end Telecom Billing Solution where customers will be the kings in true sense.